FAQ

1. Can I customize my own products?
Yes, we will design, draw and make samples for you according to your needs. After you receive the sample and are satisfied, we will ship it for you.

2. How long will it take for my order to arrive?
We provide logistics services delivered within 3-15 working days, with a variety of timeliness and prices for you to choose. When you select an address for an order, a selection page will automatically pop up.

3. How to change the address and consignee?
Please contact us via Contact Us in time.

4. What kind of micro-customized services can be provided?
We can provide services such as changing product patterns, changing various small accessories, and changing different types of chains.

5. Is it possible to change the product trademark?
We will use our own brand xiuyuan jewelry trademark to ship to you by default. If you want to use your own trademark, we can replace it for you.

6. Can the brand be authorized?
We can authorize our brand xiuyuan jewelry to sell to you. Please operate in accordance with the corresponding requirements.